Please reach us at email@example.com if you cannot find an answer to your question.
Yes! We offer 3 different types of delivery services. They are defined below.
Installation / Retrieval
Installation / Set up - Styling / Retrieval
Installation / Set up - Styling / Tear Down - Pack Up / Retrieval
You will find more detailed information on each of these services in your brochure once you have submitted an online inquiry form.
The rental items on your proposal may be edited up to 30 days prior to your event. You may add additional items to your proposal (your final invoice will be adjusted accordingly) however, if you decide to remove items from your proposal and it reduces the original contracted amount, you will still be responsible for the original ( or remaining ) contracted amount. This is why we recommend starting with a lower original count to allow room for additions.
We charge a 10% nonrefundable protection fee to the total rental order. This covers normal wear & tear on our items, but does not cover gross negligence- such as damage caused by children with sharpies or pieces not protected from inclement weather. For items that are returned/retrieved damaged ( or not returned at all), a damage fee will be charged which is calculated at 5x the rental rate of the damage or missing item. If you are inquiring about our services within 14 days of your event date, we do charge a rush fee of 10% on the rental order.
Accidents happen! Unless a bottle of wine is spilled on one of our furniture pieces or an entire crate of breakables is actually broken, the protection fee usually covers any typical damage that may happen during the course of your event. However, if any damage is beyond the 10% protection fee or if there are items missing when we arrive to retrieve our rentals, the client will be charged 5x the renal rate per damaged and/or missing items.
To reserve, browse our collection and once you have identified rentals you are interested in you can submit an inquiry form on the contact page. Upon receiving your inquiry form our team will send you a complete catalog which will allow you to hand select all rentals you are interested in booking. Once we receive your submitted brochure and we confirm availability, we will email you a proposal for you to review. Once you receive your proposal, your items will be reserved for 72 hours. If you choose to move forward with your order, we accept a 50% nonrefundable retainer payment and a signed contract agreement to confirm. The remaining balance is due 30 days from your scheduled delivery date.
In the event of a date change, cancellation, or a change in venue, company reserves the right to modify the availability and pricing of the services or to terminate this agreement due to unavailability. In the instance of a postponement, some of the items selected under this agreement may not be available, however, the client may select replacement items of comparable price and style. The Non-refundable retainer is non-refundable as liquidated damages and compensation for the reservation of the original event date. Cancellations less than 30 days before the event date will incur the full cost under this agreement.
We are constantly expanding inventory on a regular basis. While we have all the intentions of getting it added and uploading to our website, we sometimes shop faster than we photograph. So if you don't see something you're looking for please reach out to us!
We are not only a event rental company we offer a wide variety of other services including full wedding planning to month of coordination services, luxury picnics, party planning, event styling and more. For more detailed information check our "Our Services" page.
Installation - This service includes setting up & placing your large rental items to a floorplan. This means that we will place your large rental items in a desired location based on the floorplan for your event. For example: we will place the furniture for your lounge, exactly in the area you’ve specified. We will arrive within a 1-hour window, once we know the time that vendors can begin loading in and the start time of your ceremony/event. We will place all of your totes/crates of Decor & Tabletop items in a central location for you or someone you designate to unpack and setup.
Retrieval - This service includes our team arriving within a 1-hour window according to your load out schedule from either your coordinator/planner to retrieve our rental items. All you are required to do (or your coordinator/planner), is to gather all of our small items together, wrapping/placing them back in the totes/crates they were delivered in and placed in a central location. All tabletop (dishware, glassware, flatware, etc.) must be clear of all food debris and placed back in the totes/crates it arrived in. If rentals do not meet this standard, client will be subject to additional fees. Do not worry about moving our furniture pieces! We’ll take care of those rental items.
Accidents happen! If you receive your rental items and an item is broken, company shall provide you with either a replacement or available substitution. If you choose not to substitute item company will refund you for any broken item in your original contracted rental items.
All china, silver, flatware etc should be free of food and re-packed in the same containers as delivered. All items should be assembled in a single location, ready for pick up. Items not meeting these conditions are subject to additional fees.
Yes! We know in the event industry world it consists of a lot of late nights! After hours and before hours delivery and pick up is available for an additional fee. Please contact us for pricing. Our standard delivery/ pick up is Monday- Friday 8 AM to 5 PM.